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Very true - I spent an hour on friday trying to set up Truphone at work before giving up - one of the worst set up experiences I've ever come across.
Any suggestions for other VOIP software for N95s?
Alfie has been raving about fring.com, checked that one out?
John - has your N95 got Voda software on it? You know they've lopped the SIP client from their build, which apparently means Truphone won't work..
First time I went through the process I accidentally broke the wizard, and then had to route around on the truphone website to work out how to re-start it - in fact you can't, you need to download it again. Not great design...
Impressive!
One of your problems (at least) is that the Truphone Wizard only presents you with Wi-Fi connection options during set-up. The company has only ever described its service as going over Wi-Fi and the Internet, however, so it's not doing anything unexpected. Ironically, one of the original reasons for this was to protect customers from 'bill shock' caused by using VoIP with expensive data tariffs. It has always been possible, but not recommended, for 'uber-users' to manually delve into the settings (rather than use the Wizard) and to force connection over a different data carrier. As data tariffs have improved, there are plans to change this soon to make it part of the Wizard.
Truphone doesn't only work on open WiFi; it will work on password-protected Wi-Fi (WEP or WPA/2) as well, as long as you know the settings and enter them when prompted.
There are also plans to improve the Wizard/install process. Meanwhile, have you tried watching any of the installation videos on YouTube? Try this link http://tinyurl.com/ynvtrt as I don't know which handset you have.
Failing all that, contact support@truphone.com - they'll sort you out I'm sure.
Cheers,
Tim.